If you need to cancel or reschedule your appointment, we require a minimum of 24 hours' notice to avoid any cancellation fees.

Cancellations made less than 24 hours before the scheduled appointment or failure to appear result in forfeiture of the testing fee.

We understand that emergencies happen, and we will work with you to reschedule, where possible, but missed appointments without prior notice do not qualify for refunds or rescheduling without additional charges. 

The first request to reschedule (with more than 24 hours’ notice before an appointment) is $25. Rescheduling for a second time is $75. If a client attempts to reschedule a third time, they must book a new appointment and pay the prevailing testing fee. Rescheduling less than 24 hours before a test results in a $50 administrative fee.

If sample recollection is required after an initial test and the participant is unable or unwilling to comply, no refunds will be issued, though the test can be rescheduled.